From Weeks to Days: How Midland Stopped Water Waste

Texas city uses smart meters and cloud data to reduce water loss and modernize infrastructure

21 May 2025

Midland, Texas, has introduced a smart water metering system that cuts leak detection times from weeks to just 48 hours, offering a model for other US cities seeking to modernise ageing networks.

The city has installed 125 data collectors linked to 42,000 Neptune meters, which send usage data every 15 minutes. The near real-time information allows crews to identify and fix leaks within days, reducing water loss, repair costs and customer complaints.

By using a cellular-based platform rather than building its own communications network, Midland has kept costs lower while expanding coverage. "This isn't just about technology, it's about transforming how we protect our resources," said a utility operations manager. "We're identifying leaks that would've gone unnoticed and fixing them before they cause real damage."

The new system goes beyond leak detection. Data can be used to adjust water pressure, prioritise infrastructure investment and plan maintenance. The initiative also complements federal conservation campaigns, such as the Environmental Protection Agency's annual Fix-a-Leak Week.

Industry specialists say the approach could mark a turning point for mid-sized US cities. Partnerships such as Midland's with Neptune and Gateway Collectors enable utilities to move from reactive repairs to predictive planning. Cloud-based analytics provide operators with greater visibility into their systems, helping extend asset life and build public trust.

Midland's shift comes as municipalities nationwide face rising climate pressures and demands to improve efficiency. Water utilities are under increasing scrutiny to manage scarce resources, with many still relying on outdated manual meter reading.

The city's experience is drawing interest from peers considering upgrades. While the upfront costs remain significant, the potential savings in reduced water loss and deferred repairs are seen as strengthening the case for adoption.

For Midland, the benefits are already evident. Faster leak detection and better system management have positioned the city as an early example of how smart infrastructure can reshape essential services.